At optionit, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process.
Eligibility
Items must be returned within 30 days of delivery, unused, and in their original packaging with tags attached. Proof of purchase is required.
How to Return
-
Contact our support team at [email protected] to initiate a return and receive a Return Authorization (RA) number.
-
Package the item securely and include the RA number.
-
Ship the item back to the address provided. Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges
For exchanges, please place a new order and return the original item following the return process.
For more details, visit our Returns Policy page or contact us. Thank you for shopping with optionit!